Raven’s Sun Management Inc.
This Terms And Conditions Statement applies only to www.newnormalproductions.ca which is owned and operated by Raven’s Sun Management Inc. (herein after referred to as RSM). RSM along with its officers, directors, employees, clients, contractors and subcontractors are required to honour this Terms and Conditions Statement.
The person whose name is indicated on the sales agreement shall be deemed to be the Holder. RSM will deal only with the Holder in all matters pertaining to the tickets purchased under the sales agreement. Should a Holder wish to have someone else named to handle such matters, written authorization must be submitted by the Holder to RSM for approval.
Description and Availability of Goods and Services
Every effort has been taken to ensure that the descriptions, photographs and specifications of the products and services provided by RSM and our clients are correct.
The colour of the goods may vary slightly from that shown on the website due to the limitations of some browsers and monitors. Sometimes props are used in demo photographs, in such cases the product description indicates which item is being advertised for purchase.
Some of our items for sale may be hand-made and as such there may be slight variations in these particular items.
Through our inventory tracking systems, you will not be able to purchase an item that is not available. In the unlikely event that we are unable to supply any items, we will inform you of this as soon as possible.
The description of services provided covers the basic offerings. Customized service offerings will be laid out in addendums.
Purchasing and Ordering
If you have supplied us with a functional email address, we will notify you by email immediately to confirm receipt of your purchase or order. If the provided email address is not functional a hard copy will be sent out to the mailing address provided.
Pricing and Applicable Taxes
All prices quoted are in Canadian Dollars and are subject to provincial and federal taxes (where applicable). When taxes are applicable the GST/HST number will be provided upon request.
RSM in not liable for any errors in Prices quoted. The customer will have the opportunity to see the final total price prior to confirming the payment and may decide to quit or proceed with the purchase process at that time.
Prices do not include service or delivery fees. The total cost of your order is the price of the products ordered plus the indicated additional charges.
Any applicable delivery charges are clearly indicated on the checkout page with your purchase total breakdown.
Orders are normally dispatched within two working days of receipt of the order, however, please allow up to five working days for delivery.
When available, request for express or next-day delivery will result in additional delivery charges.
If you have purchased tickets for an event less than two weeks away we will contact you with details regarding last minute delivery or pick up options, or feel free to contact us directly to make arrangements.
In the event a particular item is out of stock we will advise you accordingly and provide you with an estimated delivery date, refund options or alternate/replacement options.
Please ensure that we are given full and correct contact information as directed.
For delivery outside of Canada please contact us for a quotation for delivery and handling charges. Some foreign orders may be subject to local import duties and we will not be liable for these payments.
You can pay for your order using most major credit cards at our payment processing service provider.
Payment is to be made online at the time of order. All credit/debit card holders are subject to validation checks and authorisation. If the issuer of your payment card refuses to transfer payment to us, we will not be liable for any delay or non-delivery
If you have any complaints with our services or products, please contact us as soon as possible. We will make every effort to rectify the situation for you.
These Terms shall be governed by the law of the Province of New Brunswick, without regard to its conflict of law’s provisions. Any action or proceeding arising out of or relating to these Terms must be brought in the courts of the Province of New Brunswick. The Holder knowingly, voluntarily and irrevocably submits to the exclusive jurisdiction of the courts located in Moncton, New Brunswick in any such action or proceeding and waives any objection it may now or hereafter have to venue or to convenience of forum.
Toll Free: Monday to Friday between 9:30am and 4:30 p.m.
By fax: 1(506) 855-8112
Raven’s Sun Management Inc.
811 Main Street
Moncton, NB, Canada
*Our current statement was last updated April 30, 2020